If you receive a defective or incorrect part, contact us before returning it to us within 15 days at 260-301-2424. 

 

When calling, please be prepared to provide the following information:

• Your name, company, telephone, and email address.

• Parts to be returned, and reason for return

• Invoice Number

 

The shipping charges on all returns must be prepaid. We do not accept any C.O.D.’s. After we inspect the parts, you will be reimbursed for the ground shipping charges if the fault is with Redbird Speed LLC. If it is determined that Redbird Speed LLC is not at fault, you may be subject to a 20% restocking fee. This is at the discretion of the manufacturer. 

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Product is subject to a 20% restocking fee and must be new (unused), in its original packaging and in salable condition. Axles cannot be installed or modified. Studs cannot be installed. Custom axles are not returnable. Rear ends cannot be installed or used. Custom rear end may not be returnable. This is at the discretion of the manufacturer. Suspension components cannot be installed. 

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Returns that do not meet stated guidelines will either be denied or will incur an additional fee.

• Housings, axles, brake kits, center sections that are custom built per order and are NOT returnable.

• Any nonstandard finishes are NOT returnable (this covers, but is not limited to powder coat finishes, logo colors, rotor finishes etc.).

• Returns will be accepted due to defective items (after Redbird Speed deems them defective), or miss-shipped items.

• Any part that shows evidence of being used, installed, handled, packaged, or shipped improperly

• Any parts that have been mounted

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Redbird Speed does not take responsibility for wheel fitment.  All brake systems should be verified for wheel fitment before purchase! Redbird Speed will not accept returns of any brake systems due to wheel fitment issues.

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No returns will be accepted for discontinued product.

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Cancellation Policy:

At Redbird Speed, many of our components are custom-built to order to ensure the best fit and performance for your specific application. Because of the specialized nature of our products, we have established the following cancellation policy:

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Order Cancellation:

• Any eligible refunds may be issued minus a 4% credit card processing fee.

• Some orders cannot be canceled or refunded, as production and fulfillment may already be underway.

• This may be at the manufacturers discretion and be up to a 20% restock fee on custom items if applicable.
   

Credit Card Processing Fee:

• All refunds may be subject to a 4% credit card fee, which reflects the non-refundable cost charged by our payment processor.
   

Custom & Built-to-Order Products:

Many of our products are made-to-order or customized to match your vehicle’s specific requirements. Once the build process has started, orders may be non-refundable and non-returnable.

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